Information & Referrals

We understand that finding information and navigating the system in rural Alberta can be difficult. FCSS staff are here to help you find the information you need! Call us at 780-632-3966 or email and we will get you connected.  

Another way FCSS can help is when life gets a bit more complicated. FCSS can provide support to individuals, families, and caregivers and together we can solve problems, make plans, and strengthen your capacity to meet you’re your needs. Some of the reasons to call or make an appointment with an FCSS Community Programmer include: 

  • Are looking for information about provincial and federal benefits for adults and seniors. 
  • Need assistance with completing forms for government programs. 
  • Have concerns associated with ageing, be a caregiver, or elder abuse. 
  • Would like some support with developing new programs for children, youth, or seniors. 
  • Looking for someone to help with snow removal, housekeeping, or other odd jobs.  
  • Are concerned and want to find support for possible child abuse, neglect, or sexual exploitation.  
  • Not sure where to turn for help with an issue or concern with a relationship.   

FCSS Help Line Poster

Vegreville Alberta Supports CentreIncome Support, Assured Income for the Severely Handicapped (AISH), Employment Services, Homelessness, Persons with Developmental Disabilities (PDD) program, and Family Support for Children with Disabilities. 
Alberta Children's ServicesLeads Child Care and Intervention, Early Childhood Development, Foster and Kinship Care, Adoption, and Improvements for Children and Youth 
Alberta Seniors Alberta Seniors Benefit, Special Needs Assistance, Health, Dental and Optical Assistance, and Property Tax Deferral. 
Alberta Continuing Care Learn about Continuing Care services, Accommodations and Standards, How to Access Services, and Find Resources for Operators and Caregivers
Government of Canada – Programs and Services for Seniors Canada Pension, Guaranteed Income Supplement, Old Age Security, Caregiving Benefits, Your Health, Safe at Home, Managing Your Money, Services for Veterans, Fraud Prevention, and Funding Programs. 
Service Canada – Outreach Services in Vegreville  Once a month Service Canada staff come out to Vegreville to answer questions and guide clients through online forms, and better understand and access the services and benefits available to them
Canada Revenue Agency  

Individual tax inquiries lineCall 1-800-959-8281 to get tax information for individuals. 

Call this number for information and assistance with electronic services for individuals such as My Account, NETFILE and Represent a Client. 

Get a copy of your tax slipsSlips are prepared by your employer, payer, or an administrator. You should have received most of your slips (including your T4, T4A, and T5 slips) and receipts by the end of February. However, T3, and T5013 slips do not have to be sent before the end of March.  
Obtaining a slip for prior yearsIf you need a slip for a prior year, you may be able to get a copy by:  

  • Using the My Account for individuals service  
  • Speaking to an agent at 1-800-959-8281 
Kids Help Phone 

Provides 24/7 professional counselling, information, and referrals. Confidential and you don’t even have to tell them your name if you don’t want to 

Text: CONNECT to 68686 
Phone: 24/7 at 1-800-668-6868.

Elder Abuse SupportsAre you needing resources to help to identify, addressing, or preventing elder abuse? The Rural Elder Abuse Prevention (R.E.A.P.). the coalition can help! There are representatives from service agencies, organizations and businesses that are concerned about the wellbeing of seniors. The geographic area covered by this coalition encompasses five counties in central Alberta Beaver CountyCounty of MinburnLamont CountyCounty of Two Hills, and Flagstaff County 

Phone numbers to call for your area: 

Flagstaff County FCS: 780-385-3976  
Lamont County Region: FCSS 780-895-7751  
Tofield/Ryley/Beaver FCSS: 780-662-7067  
Two Hills FCSS: 780-657-3540  
Vegreville FCSS: 780-632-3966  
Viking/Beaver FCSS: 780-336-4024   
Seniors Abuse Hotline: 780-454-8888  

Mental Health & Addiction Support 

Access 24/7 – Single Point Access to Addiction & Mental Health Programs  

Provides a range of urgent and non-urgent services including support with navigating services, screening, assessment, referral, consultation, crisis intervention, outreach, and short-term stabilization. 

  • Mental Health Help Line & Walk-In: Call 780-424-2424 or 1-877-303-2642 (toll free within Alberta). Walk in available at 10959 102 St. Anderson Hall  
  • Addiction Support: Call 1-866-332-2322 (toll free within Alberta).  
  • Urgent Concerns: Crisis Support Centre Distress Line: 780-482-HELP (4357) 
  • Urgent Services: 780-342-7777 
  • In a medical emergency, always call 911 or visit the nearest emergency department. 
Vegreville Community Health Centre  

Offers services for children, adults and older adults with addiction and mental health issues. 

Call: 780-632-7414  
Location: 5318 50 Street Vegreville, AT9C 1R1 

Veg Al-Drug Society - Outpatient Counselling Services. 

Call: 780-632-6617 
Location: Room #217 Provincial Building 4809-50 street 


Vegreville Transportation Services Society (VTSS)  

  • Wheelchair Acccessible Van: 780-603-1188 
  • Taxi Vouchers: 780-632-7363 
  • New to the Vegreville area? We would be more than happy to answer any questions you may have about the community, provide resources, and help you get connected. Everyone is valuable and has something to offer to the community.  
  • The sharing of your talents, skills, abilities, and needs will lead to a stronger, more engaged, and supportive neighbourhood. If would like to be more connected and involved in the community give us a call 

For many of us, money worries are the greatest source of stress; more than work, personal health, and relationships. There are many sources of financial stress, including: 

  • Managing household expenses 
  • Dealing with high levels of debt 
  • Living paycheque to paycheque 
  • Loss of employment 
  • Struggling to save money for short and long-term goals 
  • Dealing with unexpected expenses 

If you feel this way, remember you’re not alone. Financial stress affects all income levels and age groups. When we don’t have adequate income, can’t save, and get into debt, the community experiences: 

  • Rising rates of evictions 
  • Homelessness 
  • Food insecurity 
  • Family violence 
  • Health problems 
  • Unpaid taxes and utility bills 

We're here to help you find the information and resources you need to strengthen your ability to meet your financial needs. We want you to feel empowered and know more about how to: 

  • Budget your money during difficult times. 
  • Get by financially on your monthly income.                         
  • Keep up with bills and commitments. 
  • Know more about how to prepare for your future. 
  • Overcome challenges that life has thrown your way.

Additional Resources

Money Mentors Alberta Non-Profit Agency that educates Albertans in personal money management and the wise use of credit, and to provide alternatives for families and individuals facing a financial crisis. 
Government of Canada - Financial Consumer Agency of Canada The Financial Consumer Agency of Canada promotes financial education and raises consumers’ awareness of their rights and responsibilities. 
Government of Canada - Money and Finances Managing your money, debt, and investments, planning for retirement, and protecting yourself from consumer fraud. 
Prosper Canada  As Canada’s leading national champion of financial empowerment, we work with governments, businesses, and community groups to develop and promote financial policies, programs and resources that transform lives and foster the prosperity of all Canadians 
Government of Canada - Anti-Fraud Centre  The Canadian Anti-Fraud Centre collects information on fraud and identity theft. We provide information on past and current scams affecting Canadians. If you think you're a victim of fraud, report it! 

You can also follow us on our social media pages (FacebookTwitterInstagram) where we'll be sharing information provided by the sources above.  

This program is made possible in partnership with FCSS and Momentum Counselling.

Our Counselling Program offers affordable short-term counselling for residents of Vegreville and the County of Minburn to address a range of challenges, including those relating to the impact of COVID-19. Current counselling sessions will be offered through telephone and/or video conferencing services. 

This program may be covered by extended health care benefits. Please call your health care benefits provider to see if you are covered. If you do not have coverage, this program uses a sliding fee scale. The sliding scale fee is determined by FCSS and uses family income before deductions to figure out the fee for service. 

Book an Appointment 

Please call us at 780-632-3966 to book an appointment.  

As a result of coming to counselling, clients report they have a better ability to: 

  • Improve their life 
  • Manage life challenges and transitions 
  • Manage stress better 
  • Express emotions constructively 
  • Address conflict constructively 
  • Understanding of what a healthy relationship looks like and what they can do to contribute to improving the relationship 
  • Set personal boundaries 

Community Services Directory: Finding local information in a rural community can be difficult. This resource is brought to you in partnership between the Town of Vegreville, Vegreville & District FCSS and Vegreville Kinsmen Directory. While this resource is a full list, it is not a complete list.  

KidSport and Jumpstart provide support to children to remove financial barriers that prevent them from playing organized sport. FCSS is here to help assist with the application process.  

It’s important to FCSS that the community can access the resources and programs they need. To support this, FCSS gathers information from organizations, clubs, and churches to assemble the summer program guide for residents.  Click here for the guide.